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我们经常听到顾客说某家餐厅感觉不好,某家餐厅感觉不错等语言,那是因为顾客对一个餐厅的评价来源于顾客对于该餐厅的感觉。而这种感觉不可能像专业人士那样采取什么项目打分来得到,而是来自顾客的期望和实际得到的服务质量之间的差距,而实际得到的服务质量又不外乎来自于服务的方法和服务的设施这些无形和有形的服务产品,那么其中餐厅的空间感觉是这个产品的重要组成部分,一个餐厅空间布局的好坏将直接影响到顾客对于
We often hear customers say a restaurant feels bad, a restaurant feels good and other languages, it is because the customer evaluation of a restaurant from the customer for the feeling of the restaurant. And this feeling can not be like professionals like to take what items to get, but from the customer’s expectations and the actual quality of service to get the gap between, and the actual quality of service is nothing more than from the service method and Service facilities These intangible and tangible service products, then the sense of space in which the restaurant is an important part of this product, the layout of a restaurant space quality will directly affect the customer