消费诉讼要走出“追鸡杀牛”的困境

• 作 者: 徐小飞
• 出 处: 法庭内外
• 发表日期: 2014年09期
• 关键词: 维权成本 中国消费者协会 当前消费者 维权过程 刘俊海 消法 举证责任 公益诉讼制度 诉讼成本 纠纷解决

毋庸讳言,当前消费者的维权成本过高,极大阻碍消费者维权热情,导致消费纠纷出现恶性循环,侵害消费者合法权益的现象比比皆是。在消费维权过程中,消费者面临取证难、投诉难、鉴定难、诉讼难、赔偿难等诸多问题。正如中国消费者协会副会长刘俊海教授所说,消费者面临的最大问题,就是维权比较困难,维权成本高,有的时候“为了追回一只鸡,必须杀掉一头牛”。

Needless to say, the current consumer rights costs are too high, greatly impede the enthusiasm of consumers rights protection, leading to a vicious circle of consumer disputes, violations of the legitimate rights and interests of consumers abound. In the course of consumer rights protection, consumers face many problems such as obtaining evidence, making difficult complaints, making identification difficult, litigating difficult, and making reparations difficult. As the vice president of China Consumer Association, Professor Liu Junhai said, consumers face the biggest problem is that rights protection is more difficult, high cost of rights, and sometimes “in order to recover a chicken, you must kill a cow.”