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近年来,全国各地陆续建立起形式多样的市长热线电话,疏通和拓宽了信访渠道,有效地加强和改进了信访工作。但有些同志对其在信访工作中的重要作用,尚缺乏清醒的认识和足够的重视,值得我们积极探索和不断实践。市长热线电话在信访工作中的作用重要。其一为电话来访的方式,是群众上访的三种主要形式之一。在国务院颁发的《信访条例》中,把电话来访与书信来访和现场走访列为群众三种主要上访形式,而且将电话来访置于书信之后走访之前,列为第二种,由此可见电
In recent years, various forms of mayor hotlines have been set up across the country to clear up and broaden channels of letters and visits and effectively strengthen and improve letters and visits. However, some comrades still lacks a clear understanding and enough emphasis on their important role in petition work and deserves our active exploration and constant practice. Mayor hotline in the petition work important role. One of the ways for telephone calls is one of the three major forms of petitioners. In the “Regulations on Petitions and Visits” issued by the State Council, telephone calls, correspondence letters and on-site visits were listed as the three major types of petitions by the masses. Prior to telephone interviews, they were listed as the second type before they visited the epigraphs. As a result,