论文部分内容阅读
国际互联网的迅猛发展所带来的商机与便利已是众所周知的事实,象美国的亚马逊网上书店、雅虎等都是很有代表性的网络赢家。至于我本人,对网络在企业客户服务方面所起的作用有比较深刻的
It is a well-known fact that the business opportunities and convenience brought about by the rapid development of the Internet are all representative network winners like the Amazon online bookstore in the United States and Yahoo. As for myself, I have a deep understanding of the role of the Internet in corporate customer service