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本文探讨作为供电服务链最前端的县级供电企业在供电能力不能完全满足客户需求的情况下,如何确保客户投诉事件特别是投诉升级事件少发生和不发生。
This paper explores how to ensure that the customer complaints, especially the escalation of complaints, occur less often and never happen when the power supply capacity of the county-level power supply enterprises at the forefront of the power supply service chain can not fully meet the needs of customers.