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概要采用Robert Traver的解决问题九步法替代DMAIC,从而找到难以发现的根原因,或称之为“幽灵”。如果在改进过程的开始阶段就包括数据检查,那么寻找关键变
Summary Use Robert Traver’s nine-step solution to the problem to replace DMAIC and find hard-to-find root causes, or “ghosts.” If you include data checking at the beginning of the improvement process, look for the key changes