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It is important to identify and remove the wastes not only from manufacturing process,but also from non-manufacturing process.In the last several decades,significant research achievements and practice benefits have been achieved about removing wastes from manufacturing process.Since the 1990s,some researchers and lean practitioners have paid more attention to removing waste from non-manufacturing process.Based on the authors’ research work and industrial practice,the paper introduces a kind of lean approach for removing waste from non-manufacturing process.In its case study,the order handling process in a value chain is described with respect to a factory and its downstream distribution centers (DCs).The paper proposes a lean approach solution for creating the improved order handling process,and analyze how great improvements in performance can be achieved.As a result,the significant achievement has created a win-win scenario for both the non-manufacturing process in a factory and non-manufacturing facilities (like DCs) across the value chain.It demonstrates that improvements have been made by removing waste from the non-manufacturing process that takes place within a factory as well as with extal participants through the whole value chain.Likewise,the proposed lean approach has helped the case companies to achieve greater levels of efficiency and more benefits.Finally,some conclusions are drawn.