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服务是一个大概念,它包括了系统集成业务,贯穿于系统集成业务的始终。但是,在中国的行业和企业用户那里,服务这个概念仍然是界限模糊,因此,在系统集成领域,服务被分成了两部分:清晰的和不清晰的。清晰的如培训和技术支持,已经在市场上明确标价;不清晰的如大大小小的集成服务,其收入被夹在工程费用之中,或者成为一个单独的系统集成业务费。所以,在系统集成领域,因为还没有获得广泛认同,服务其实颇有些尴尬。模糊的市场认同对系统集成商的业务有何影响?系统集成又是如何定义服务这个概念?记者走访了神州数码系统集成本部,系统集成事业本部副总经理岑涛认
Service is a big concept, it includes the system integration business, throughout the system integration business has always been. However, the concept of service is still blurry in China’s industries and business users. Therefore, in the field of system integration, services are divided into two parts: clear and unclear. Clarity such as training and technical support is already clearly priced on the market; unrecognized integration services, large and small, whose revenues are clamped in to engineering costs or become a separate system integration business fee. Therefore, in the field of system integration, because it has not been widely recognized, services are actually quite embarrassing. Fuzzy market recognition of the impact of the system integrators business? System integration is how to define the concept of service? Reporters visited Digital China Digital Systems Integration Division, Systems Integration Business Cen Tao, deputy general manager