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上汽集团在继续做大做强整车及零部件主业的基础上,近年来也开始将发展中心向新能源汽车、智能化汽车、汽车电商及汽车后市场业务转移,尤其是直达C端的针对广大车主服务的后市场业务更是发展的重点。经研究发现,售后维修服务市场面临着3大痛点:一是配件产品种类繁杂,没有可靠的来源;二是专业技术、资料、人才的匮乏制约了后市场的发展;三是仍处于初级阶段的服务水平难以取得车主的信赖。在研究并借鉴了国内外同类业态发展历程的基础上,我国汽车售后维修服务市场必将走向连锁化、
On the basis of continuing to expand and strengthen the main businesses of automobile and parts, SAIC has begun to shift its development center to new energy vehicles, intelligent vehicles, automobile electricity suppliers and after-market vehicles business in recent years, After the majority of car owners for the post-market business is the focus of development. The study found that aftermarket repair service market is facing three major pain points: First, accessories variety of products, there is no reliable source; the second is the lack of expertise, information, talent constraints the development of the market; third is still in its infancy Difficult to obtain service level owners trust. On the basis of studying and drawing lessons from the similarities and differences between home and abroad, the market of automobile after-sales service in our country is bound to be chained,