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对欧美图书馆智慧服务的开展形式、内容及其发展现状进行调研,为我国图书馆智慧服务的发展提供借鉴。通过对60所欧美顶尖高校图书馆和60所欧美大中型城市公共图书馆进行网站访查获取数据,运用定量分析与定性分析相结合等方法对调研数据进行处理分析。研究发现,欧美图书馆智慧服务具有学科服务内容多样化,推荐服务个性化程度较高,虚拟参考咨询服务评价反馈功能完善,智慧馆员队伍强大,移动图书馆服务开展火热,学习空间提供充足,特殊群体服务不可或缺,3D打印等创新服务得到重视,注重用户隐私的保护等特点和优势。最后结合我国图书馆智慧服务现状提出对我国图书馆智慧服务发展的相关建议。
This paper investigates the forms, contents and development status of the Wisdom Services in Europe and the United States, and provides references for the development of Wisdom Services in China’s libraries. Through the website survey of 60 European and American top university libraries and 60 public libraries in large and medium-sized cities in Europe and the United States, the data were processed and analyzed by means of quantitative analysis and qualitative analysis. The study found that the Wisdom Service of European and American libraries has the diversified subject service content, the high degree of recommendation service personalization, the perfect evaluation and feedback function of virtual reference service, the smart librarian team, the hot mobile library service, Indispensable services for special groups, 3D printing and other innovative services have been valued, pay attention to the protection of user privacy features and advantages. In the end, the author puts forward some suggestions on the development of the wisdom service in our country with the current situation of our country’s library service.