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花店老板支招:处理这样的问题时要因人而异,抱着顾客不仅仅是购买商品,而且也是购买服务的态度来处理。我们对这种情况有规定:接待的员工只能给客人打9折,如果客户依然觉得贵,员工会把问题移交给主管。主管权限为
Florist boss Weapon: to deal with such problems vary from person to person, holding customers not only to buy goods, but also to buy the attitude of the service to deal with. We have the situation in this provision: reception staff can only give customers hit 10%, if the customer still feel expensive, the staff will transfer the issue to the supervisor. The competent authority is