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新《消费者权益保护法》施行一年多来,惩罚性赔偿、七日无理由退货、耐用商品“瑕疵”举证责任倒置等亮点新条款在调解消费纠纷中发挥了重要作用。与此同时,基层在运用新条款解决消费纠纷、打击侵害消费者权益行为时,也遇到了一些执行和操作难点。威海市工商局对此进行了分析,并提出了相应的解决建议。一、新《消法》助力基层更好维护消费者权益1.更有效地激发了消费者维权热情。2014年,
The new “Consumer Protection Law” more than a year of implementation, punitive damages, no reason to return on the 7th, durable goods “flaws ” and other highlights of the new provisions of the burden of proof in the mediation of consumer disputes has played an important role. At the same time, grass-roots organizations have encountered some difficulties in implementation and operation when they apply the new articles to resolve consumer disputes and crack down on violations of consumers’ rights and interests. Weihai City of Industry and Commerce analyzed this and put forward corresponding solutions to the recommendations. First, the new “Consumer Law” to help grass-roots better safeguard the rights and interests of consumers 1. More effectively stimulated the enthusiasm of consumers rights protection. Year 2014,