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采用一种与层次分析法相类似的评价方法——价值分析法来评价3PL服务质量,得出当服务质量与标准有差距时,进一步采用QFD的分析方法来分析影响质量指标的因素及其各自的重要程度。本模型提供分析供应链各个体间服务质量差距的工具,提供提高服务质量的建议和哪些服务需要外包的依据;指示供应链的薄弱环节和哪些环节需要改进;可以通过本模型的分析差距大小来选择合适的第三方物流服务商。
Using a method similar to analytic hierarchy process (AHP) -value analysis to evaluate 3PL service quality, we conclude that when there is a gap between service quality and standard, QFD is further used to analyze the factors affecting quality index and their respective Importance. This model provides a tool to analyze the quality of service gap among different individuals in the supply chain. It provides suggestions on how to improve the service quality and which services need to be outsourced. It indicates the weak links in the supply chain and which links need to be improved. Choose the right third-party logistics service providers.