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非言语信号包括神态、动作、姿态、眼神及手势等.虽然在一般情况下,言语和非言语行为总是相互作用,共同完成交流任务,但非言语行为确实有言语所不能替代的功能.1970年英国心理学家米谢尔·阿盖依尔等人的实验发现,当言语信号和非言语信号所表达的意义不一致时,人们相信的是非言语信号所代表的意义,而且非言语交际对交际的影响是言语的4.3倍.其他心理学家也发现表情传递的信息,在一次交往传递信息中占55%.而言语仅占7%.图书馆是一个公共学习场所,要保持环境的安静,不允许高声喧哗,特别是在阅览室里,讲话就会影响别人学习.另一方面高校图书馆的读者一般为教师、研究生、本科生及进修生,他们对非言语信号反应是比较灵敏的,因此研究非言语信号对高校读者的心理作用,是做好高校图书馆读者工作的重要组成部分.不同仪表的工作人员将会引起读者不同反应:容貌端正,体态健康、衣着大方的工作人员,一般都能赢得读者的好感,使交流工作顺利完成;奇装异服,精神萎靡不振,蓬头垢面的工作人员不能引起读者的好感.在使用非言语信号与读者交流中应当特别注意面部表情和手势作用.尽量做到以下几点:
Non-verbal signals include demeanor, movement, attitude, eyes and gestures, etc. Although in normal circumstances, verbal and non-verbal behaviors always interact to accomplish the task of communication, nonverbal acts do have a function that speech can not replace.170 Experiments by British psychologist Michel Arguel et al found that when the meanings of nonverbal signals and nonverbal signals are different, people believe the meaning of nonverbal signals, Of the speech is 4.3 times.Other psychologists also found that the expression of the transmission of information, in an interaction to transmit information accounted for 55%, while language only 7% .The library is a public place of learning, to maintain the quiet environment, Not allowed to loud noise, especially in the reading room, the speech will affect others to learn the other hand, university library readers are generally teachers, graduate students, undergraduates and students who are non-verbal response is more sensitive Therefore, to study the psychological effect of non-verbal signals on university readers is an important part of doing well the work of university library readers. The staff of different instruments will cause Different responses: the appearance of a healthy, well-dressed staff, generally can win the reader’s favor, so that the exchange of work successfully completed; fancy dress, spirit of depression, unscrupulous staff can not arouse the feelings of the reader in the use of nonverbal Signals and readers should pay special attention to facial expressions and gestures. Try to do the following: