优质高效的服务是兴院之本

• 作 者: 荆秀云 郭洪珍 魏丽
• 机 构: 黑龙江省讷河市妇幼保健院!161300,黑龙江省讷河市妇幼保健院!161300,黑龙江省讷河市妇幼保健院!161300
• 出 处: 中国妇幼保健
• 发表日期: 2000年03期
• 关键词: 医院服务质量 供求关系 医疗质量 院长负责制 院科两级核算 医德 医疗保健 宏观核算 服务结构 妇幼保健工作

患者对医院的医疗设备、诊疗水平、服务意识和服务态度的认可程度 ,在很大程度上影响医院的生存和发展。过去单纯依靠把脉、听诊器等以及门难进、脸难看、话难听、病难治的服务态度 ,早已不能适应社会的快速发展、行业竞争的日趋激烈、供求关系由卖方市场向买方市场的转型。医

The degree of patient recognition of the hospital’s medical equipment, treatment level, service awareness, and service attitude greatly influences the hospital’s survival and development. In the past, purely relying on services such as taking the pulse, stethoscope, and difficult access to the door, ugly face, unpleasant speech, and difficult-to-difficulties have long been unable to adapt to the rapid development of the society, the increasingly fierce competition in the industry, and the transformation of supply and demand from the seller’s market to the buyer’s market. medical