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几乎每个企业,都强调以客户为中心。但现实情况可能是,当领导在台上强调以客户为中心时,一线员工却可能在讨厌客户。因为客户影响了他的下班时间,或是客户的一些要求让他不耐烦。这多半是因为,他在公司干得不爽。马云说过,员工要辞职,原因有很多,但最真实的只有两点:一是钱没给到位;二是心受委屈了。一个公司想真正落实以客户为中心的使命,其
Almost every business emphasizes customer focus. But the reality may be that when leaders emphasize on the stage of customer-centricity, front-line workers may be annoying customers. Because the customer affected his working hours, or some of the requirements of the client impatient him. This is mostly because he did bad things in the company. Ma said that employees have to resign, for many reasons, but the most real are only two points: First, money has not been given place; Second, the heart has been wronged. A company wants to truly implement a customer-centric mission