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服务不是一个被动的过程,而是一个为顾客用心设计、挖掘客户感动点的过程;服务不能局限在企业产品的层次,服务要走进顾客的生活,这样才能获得满意的口碑并大大提升企业核心竞争力。
Service is not a passive process. It is a process of designing and tapping customer touch points for customers; service can not be limited to the level of enterprise products, and services must enter the life of customers, so as to obtain a satisfactory reputation and greatly enhance the core of the enterprise. Competitiveness.