了解读者需要提高高校图书馆服务质量——谈《读者满意度调查表》在服务工作中的作用

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从具体读者满意度调查分析表的编制和发放的实践工作入手,本文在分析读者满意度调查表的基本情况和统计结果的基础上,分析讨论了读者调查表在信息服务工作中的重要作用。 Starting with the practical work of compiling and issuing the questionnaires for the specific reader satisfaction survey, this paper analyzes and discusses the important role of reader questionnaires in the information service based on the analysis of the basic conditions and statistical results of the readership satisfaction survey.
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