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一、处理集体上访的原则第一,坚持依法办事。法律、法规、政策是我们解答和处理信访问题的依据,用好这把“尺子”,就能避免各执一词、无理纠缠、走弯路或节外生枝,容易形成“共识”。对原则问题不能有丝毫含糊,观点要鲜明,把该说的话讲到位,不要留“尾巴”,使上访者丢掉不切实际的“幻想”或存有政策规定范围以外的“奢望”。这就要求信访工作人员准确把握和运用这把政策“尺子”,不能随便乱开口子、作出没有根据的“承诺”。对于一时难以答复和解决的带有合理性的问题,要及时汇报、请示,不能擅自行事。
First, deal with the principle of collective petition First, adhere to the law. Laws, regulations and policies are the basis for us to answer and handle the issue of letters and visits. Making good use of this “ruler” can avoid the formation of “consensus” by sticking around one another, unreasonably entangled, detours or extracurricular issues. There should be no slightest vagueness on the issue of principle, a clear point of view, a position to be put in place, no “tail” to enable petitioners to throw away unrealistic “illusions” or save “extravagant hopes” beyond the scope of the policy. This requires petition staff to accurately grasp and use the “ruler” of the policy, and can not arbitrarily chatter and make unfounded “promises.” For reasonably difficult issues that can not be answered or resolved in a matter of moments, we should promptly report and consult them and can not act arbitrarily.