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投诉举报处理是卫生监督管理中一项非常重要的工作,是卫生行政部门切实维护好人民群众身体健康的职责之一[1],快速有效的处置是服务型政府提高执法公信力的重要表现。本文通过对卫生监督投诉举报受理处置工作的现状分析,结合卫生监督工作监管地域面广、监管对象多、监管工作量大、卫生监督员数量明显不足等特点,探讨进一步扩大卫生监督投诉举报线索来源的途径,不断提高监管效率。
The handling of complaints and reports is a very important task in health supervision and administration and one of the responsibilities of the health administrative departments in earnestly safeguarding the health of the people [1]. The prompt and effective disposition is an important manifestation of service-oriented government’s increasing credibility of law enforcement. Based on the analysis of the status quo of accepting and disposing of reports of complaints about health supervision and supervision, combining with the characteristics such as the extensive supervision of health supervision, the large number of supervision objects, the heavy workload of supervision and the insufficient number of health supervisors, this paper explores further expanding the source of census of complaints about health supervision Ways to continuously improve regulatory efficiency.