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员工的匹配是金融申诉专员机构充分发挥其职能的关键。我国金融申诉专员机构的人员现状与金融消费纠纷解决的需求不能匹配。这表现在以下三个方面:一是人员的自有率严重不足;二是业务管理人员不符合金融申诉专员机构业务长期发展的需要;三是一把手的业务能力不强。为解决员工不匹配的问题,需要从以下四个方面着手:一是从“兼职”模式过渡到“专职”模式,提高金融申诉专员机构员工的自给率;二是改善金融申诉专员机构员工的构成,提高其专业化水准;三是从符合专业条件的人员中选拨一把手;四是提高金融申诉专员机构员工的薪资水平。
Matching staff is key to making the financial ombudsman agency fully functional. The status quo of the staff of the Financial Ombudsman Institution in China can not be matched with the demand for resolving financial consumer disputes. This is manifested in the following three aspects: First, there is a serious shortage of staff members; second, business managers do not meet the needs of the long-term development of financial appeals commissioner agencies; and third, they are not capable of doing business well. To solve the problem of staff mismatch, we need to start from the following four aspects: First, from “part-time” mode to “full-time” mode to improve the financial institutions of the Ombudsman self-sufficiency rate; second is to improve the financial ombudsman The composition of the staff of the institutions and the improvement of their professional standards; the third is to choose a leader from among the professionals who meet the professional requirements; and the fourth is to raise the salary level of staff of the financial appeal adjudicator.