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11月11日,南航与东航飞机在广州白云机场刮蹭,引发关注。之前一天的11月10日,一家由珠海飞往北京的南航CZ3739航班在起飞后出现故障,最终紧急备降广州白云机场,没有人员伤亡。据报道,在后一场事故中,乘客们曾突然听到飞机发出一声巨响,机舱内弥漫烧焦味和烟雾,飞机也开始剧烈摇晃。可以说,这样的紧急情况给现场乘客乃至空乘人员都造成了巨大的压力。及时沟通、安抚乘客是空乘人员的工作,但据乘客回忆,“乘务员广播的时
November 11, China Southern and China Eastern Airlines aircraft scraping in Guangzhou Baiyun Airport, causing concern. The day before on November 10, a flight from Zhuhai to Beijing, China Southern Airlines CZ3739 after the flight failure occurred, the final emergency preparedness Guangzhou Baiyun Airport, no casualties. It was reported that in the latter accident, passengers suddenly heard a loud noise from the aircraft, the burning smell and smoke filled the cabin, and the aircraft began to shake violently. It can be said that such an emergency situation to the scene passengers and even flight attendants have caused tremendous pressure. Communicate in time to appease passengers is a flight attendant’s work, but according to passenger memories, ”crew broadcast