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她是北京市劳模群体中的“90后”代表;她传承着全国劳模张润秋身上的铁路客运匠人精神;她总结摸索出适合高铁旅客需求的“六式六心”服务方法;她把微博、微信、数据分析都变成了体验式服务的新平台;她就是北京市劳模、北京南站“润秋服务组”客运员韩文文早上的北京南站人来人往,旅客们提拉着大包小包从站外步履匆匆地向候车区涌来。人群中,一个身披绶带的小姑娘,一面推着轮椅上的老年乘客走向重点旅客服务区,一面时走时停地解答着身边乘客随时抛过
She is the representative of the model workers in Beijing’s model workers group. She inherits the spirit of railway passenger tradesman in the country’s model worker Zhang Run-chuen. She has worked out “six styles of six hearts” service methods suitable for the needs of high- The Weibo, WeChat, data analysis has become a new platform for experiential services; She is Beijing model worker, Beijing South Railway Station “Run autumn service group ” Korean passenger Wenwenwen morning people coming and going, Passengers pull the bag from the station outside the small walk rushed to the waiting area. Crowd, a girl wearing a ribbon, pushing the elderly passengers on wheelchairs to focus on the passenger service area, while walking stop to answer the passengers around at any time