论文部分内容阅读
商场、超市是消费比较集中的场所,因在商场、超市消费而引发的消费纠纷也时有发生。新《消保法》第五十五条第一款明确规定:经营者提供商品或者服务有欺诈行为的,应当按照消费者的要求增加赔偿其受到的损失,增加赔偿的金额为消费者购买商品的价款或者接受服务的费用的三倍;增加赔偿的金额不足五百元的,为五百元。法律另有规定的,依照其规定。这一条款为惩治经营者的欺诈行为、维护消费者的合法权益提供了法律利器。但在实际消费维权过程中,除《消保法》等法律已经明确认定的欺诈行为外,还有一些消费者投诉比较
Shopping malls, supermarkets are more concentrated consumer sites, consumer disputes arising from shopping malls, supermarkets and so on have also occurred. The first paragraph of Article 55 of the new “Consumer Protection Law” clearly stipulates: Where an operator provides goods or services for fraudulent acts, it shall, in accordance with the requirements of consumers, increase the compensation for the losses suffered by the operator and increase the amount of compensation for the purchase of goods by consumers Of the price or the cost of receiving services three times the amount of compensation for less than five hundred yuan to five hundred dollars. Otherwise provided by law, in accordance with its provisions. This article provides the legal weapon for punishing the fraudulent acts of the operators and safeguarding the legitimate rights and interests of consumers. However, in the process of actual consumer rights protection, in addition to “Consumer Protection Law” and other laws have clearly identified the fraud, there are some consumer complaints comparison