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此次展出了智能排队机及相关网络产品一揽子解决方案。华为 INtess 呼叫中心系统集程控交换技术、计算机技术、Internet 技术、网络技术和数据库技术于一体,通过搭建呼叫中心平台实现税务系统中咨询、宣传、投诉举报受理、业务查询及预受理、决策支持等多项功能,从而提供完整的税务呼叫中心解决方案。作为整个税务呼叫系统的核心接入设备,智能排队机以其运行的稳定性、业务的灵活性、
The showcase of intelligent queuing machines and related network products package solution. Huawei INtess call center system integrates program-controlled switching technology, computer technology, Internet technology, network technology and database technology into one, through the establishment of a call center platform to achieve the tax system consultation, advocacy, complaint reporting, business inquiry and pre-acceptance, decision support A number of features provide a complete tax call center solution. As the core access equipment of the whole taxation call system, the intelligent queuing machine, with its operational stability, business flexibility,