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佛山市创新性地提出创建适宜消费城市的口号,旨在将佛山打造成为一个令消费者放心、安心、开心消费的城市。然而消费者的消费信心增强很大程度上依赖于城市的消费维权渠道建设。通过调研,我们发现佛山市消费维权渠道仍然存在和解渠道缺乏监督、调解渠道力量不足、投诉渠道运行不畅、诉讼和仲裁成本过高等问题。本文认为畅通佛山市消费维权渠道,要有的放矢,各个击破。
Foshan City, creatively put forward to create a suitable consumption of the slogan of the city, designed to make Foshan a consumer peace of mind, peace of mind, happy spending city. However, consumer confidence in consumer reliance largely depends on the construction of urban consumer rights channels. Through research, we found that consumer rights protection channels in Foshan still face problems of lack of supervision on reconciliation channels, lack of power in mediation channels, poor operation of complaint channels, and excessive costs of litigation and arbitration. This article believes that smooth Foshan consumer rights channels, to be targeted, all break.