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目的了解重庆主城区居民对民营医院的认识、利用及评价,为促进民营医院的健康长足发展提供建议。对象在重庆市主城区居住≥1年,年龄≥18周岁有民营医院就诊经历的居民(包括非本地户籍人口)。方法采用多阶段分层及立意抽样方法,抽取重庆市主城区有民营医院就诊经历的居民作为样本,使用自制问卷进行现场调查。结果居民选择民营医院就诊主要考虑的是技术水平(22.2%)和服务态度(20.9%),就诊后对民营医院的服务态度评价最高(34.21%)。多元logistic回归分析结果显示:年龄、婚姻状况、文化程度、职业、医疗保险类型等因素对是否推荐民营医院有显著影响。结论民营医院应降低收费水平,改进医疗技术,同时抓住特定人群来发展,采取相应措施完善自身,为病患者提供更好的环境和服务。
Objectives To understand the residents’ understanding, utilization and evaluation of private hospitals in Chongqing’s main urban area to provide suggestions for promoting the healthy and rapid development of private hospitals. Target Population Residents (including non-local census population) who have lived in the main urban area of Chongqing for ≥1 years and have a history of more than 18 years of age at private hospitals. Methods A multi-stage stratified and conception-based sampling method was adopted to select residents with experience of private hospitals in the main urban area of Chongqing as samples, and a self-made questionnaire was used to conduct on-site investigation. Results Residents chose private hospitals for treatment mainly considering technical level (22.2%) and service attitude (20.9%), and they had the highest service attitude (34.21%) to private hospitals after their treatment. Multivariate logistic regression analysis showed that age, marital status, educational level, occupation, type of medical insurance and other factors have a significant impact on the recommendation of private hospitals. Conclusion Private hospitals should reduce the level of charges, improve medical technology, and at the same time seize the specific population to develop, take appropriate measures to improve themselves, to provide patients with a better environment and services.