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目的:探讨前馈控制在呼吸内科护理风险管理的应用效果。方法:选取2011~2013年作为实施期,对期间发生的76起护理风险事件进行回归性分析,采取有效措施进行预防。结果:患者整体满意度上升了21%,纠纷事件减少,就诊人数较前1年上涨9.2%。结论:将前馈控制用于呼吸内科护理风险管理是有效的、可行的,提高了医护人员的可信度,增加了就诊人数,减少了患者纠纷,提升了医院的知名度。
Objective: To explore the application of feedforward control in risk management of respiratory care. Methods: Select 2011-2013 as the implementation period, and carry out the regression analysis of 76 nursing risk events occurred during the period, and take effective measures to prevent it. Results: The overall satisfaction of patients increased by 21%, disputes decreased, the number of visits increased by 9.2% over the previous year. Conclusion: The use of feedforward control in risk management of respiratory care is effective and feasible, which enhances the credibility of medical staff, increases the number of visits, reduces patient disputes and enhances the hospital’s popularity.