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所谓沟通技巧,是指职场人士具有收集和发送信息的能力,能通过书写、口头与肢体语言的媒介,有效与明确地向他人表达自己的想法、感受与态度,亦能较快、正确地解读他人的信息,从而了解他人的想法、感受与态度。沟通技能涉及许多方面,如简化运用语言、积极倾听、重视反馈、控制情绪等等。虽然拥有沟通技能并不意味着成为一个有效的高绩效人士,但缺乏沟通技能又会在工作中遇到许多麻烦和障碍。
The so-called communication skills refer to the ability of professionals to collect and send messages. They can express their thoughts, feelings and attitudes to others effectively and clearly through written, verbal and physical language, and interpret them quickly and correctly Other people’s information, so as to understand other people’s thoughts, feelings and attitudes. Communication skills involve many aspects, such as simplifying the use of language, listening actively, valuing feedback, controlling emotions, and more. Although having communication skills does not mean being an effective high-performance person, lack of communication skills creates many problems and obstacles in your job.