控制客户的需求

• 作 者: 刘雪梅
• 出 处: 经营管理者
• 发表日期: 2004年期
• 关键词: 集成项目 项目经理 项目实施 需求变更 固定型 合同签订阶段 说明项目 招标阶段 生命周期 最终客户

在IT集成项目的实施过程中,经常会遇到客户需求变化,导致项目进展不顺甚至失败。对于固定型号的产品,质量是容易测量和评价的。对于一个系统集成项目的质量,通常要根据客户的需求进行评价。只有必要的硬件,还远远不能实现项目的目标,是否达到客户的要求,才是衡量集成项目质量的指标。客户需求和项目实际实现的结果之间的差异,表现为客户满意度的高低。在一个IT项目的生命周期里,客户需求往往是处于变化之中的,尤其是项目的软件实现

During the implementation process of IT integration project, the changes of customer needs are often encountered, which leads to poor progress of the project or even failure. For fixed models, the quality is easy to measure and evaluate. For a system integration project quality, usually according to customer needs evaluation. Only necessary hardware, but also far can not achieve the project's goal, whether to meet customer requirements, is an indicator of the quality of integrated projects. The difference between customer requirements and the actual project results is expressed as the level of customer satisfaction. In the life cycle of an IT project, customer needs are often in the process of change, especially the project's software implementation