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质量文化在企业管理中兴起,ISO9000亦随之广受重视。固步自封者或会指它不过是浮光掠影,但他们又如何解释全球众多企业,当中包括食品加工和机械制造商纷纷采用这系统的现象? 对于工业生产企业还是服务提供单位也好,所谓质量,就是顾及客户所需,并满足他们对产品(包括服务)的期望。因为所有客户在衡量产品的质量时,都会以所获得的产品是否能满足本身需求和期望,并在交易过程中和交易以后所得到的服务为主要考虑因素。
The quality culture has risen in business management, and ISO 9000 has also received much attention. Those who stand still may refer to it as a mere glimpse, but how do they explain to many companies around the world, including food processing and machinery manufacturers adopting this system? For industrial production companies or service providers, the so-called quality is to take care of Customers need and meet their expectations for products (including services). Because all customers measure the quality of their products, they will determine whether the products they receive meet their own needs and expectations, and the services they receive during the transaction and after the transaction are the main considerations.