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【发现需求并帮助解决是更高级别的服务】在“顾客至上”成为各行各业服务客人的经典之后,随着各种创新模式的不断涌现,人们通过自身的实践与体验,一直不断升级着对服务的认识,并持续反思:服务是否还应该有更多更多……乔布斯在信息与电脑领域“改变使用方式”并“创造需求”的贡献,让人们思路大开。原来,“满足客人所需”仅仅是服务的初级形态,发现和创造客人需求,并帮助解决这些需求,才是更高级别的服务模式。
Discovering Needs and Helping to Address Higher Levels of Service After the “customer first” classic became a guest of service in all walks of life, with the continuous emergence of innovative modes, people have been constantly using their own practices and experiences Upgrade your understanding of service and continue to reflect on: Should there be more and more services in service? ... Steve Jobs opens up new ideas in the field of information and computing “change usage ” and “create demand ” . The original, “to meet the needs of customers ” is only the primary form of service, to find and create customer needs, and help solve these needs, is a higher level of service model.