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关于本章本章讨论研究机构和开发过程中的质量管理。本章的内容将着重于这两个领域中与同时实现改进顾客满意和降低成本有关的概念、基础架构、方法和工具方面。本章要点1.研究开发职能常被定义为“前沿科学”“市场拉动”和“技术推动”都可以对其形成助推。在遇到独特问题时,这二者可以促进找到解决方案,并找到改善质量的机会。2.高质量的研究需要找到规避商业风险和提高创新性的平衡办法。3.对于维持高质量的开发研究以
About This Chapter This chapter discusses research organizations and quality management in the development process. The content of this chapter will focus on concepts, infrastructure, methods and tools in both areas related to achieving both customer satisfaction and cost reduction. Points to note in this chapter 1. R & D functions are often defined as “frontier science”, “market pull”, and “technical push” to boost it. When faced with unique issues, both can facilitate finding solutions and finding opportunities to improve quality. 2. High-quality research needs to find a balance between avoiding business risk and improving innovation. 3. To maintain high-quality development and research