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Internet 电话似乎天天有新变化,也许电子商务中震耳欲聋的寂静不久就要让位给声音使者了。这方面首屈一指的专家就是位于美国新泽西州的 Net2Phone 公司,美国在线是其强有力的投资方之一。Net2Phone 的负责人坚信声音通信将成为所有形式在线行为中的一部分,电子商务也无例外。未来从这里起步尽管大多数顾客仍是在寂静的环境中独自购物,一些先遣的电子零售商已经开始跳上声音的列车,他们将声音结合进常规在线销售行为。1-800-Flowers.com 利用 Net2Phone 技术支持顾客在购物时与服务代表之间的口头通信。
Internet telephony seems to be changing every day, and the deafening silence in e-commerce may soon give way to voice messengers. One of the leading experts in this area is Net2Phone Inc. in New Jersey, USA, where AOL is one of its strong investors. Net2Phone executives firmly believe that voice communications will be part of all forms of online behavior, e-commerce is no exception. The Future Starts Here Although most of the customers are still shopping alone in a quiet environment, some of the leading e-tailers have started jumping into the voice trains, incorporating their voice into the regular online sale. 1-800-Flowers.com leverages Net2Phone technology to enable customers to communicate verbally with service representatives while shopping.