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ITIL是一个理论框架,那么用户该如何实施基于ITIL的管理?在实施ITIL管理时遇到的主要问题是什么?基于ITIL的管理到底能带来哪些价值?经过一年的尝试,网通国际信息系统部已经尝到了基于ITIL的规范化管理在客户端服务方面带来的甜头。
ITIL is a theoretical framework, so how should users implement ITIL-based management? What are the major problems in implementing ITIL management? What value can ITIL-based management bring? After a year of trying, Netcom International Information System The ministry has already tasted the sweetness of client service based on ITIL’s standardized management.