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11月17日,据国家邮政局发布的2017年10月邮政业消费者申诉情况的通告显示,10月,国家邮政局和各省(区、市)邮政管理局通过“12305”邮政行业消费者申诉电话和申诉网站共受理消费者申诉达205190件。申诉中涉及邮政服务问题的7231件,占总申诉量的3.5%;涉及快递服务问题的197959件,占总申诉量的96.5%。10月,消费者关于邮政服务问题的有效申诉为
On November 17, according to the circular issued by the State Post Bureau in October 2017, complaints from consumers in the postal industry showed that in October, the State Post Bureau and the postal administrations of various provinces (autonomous regions and municipalities) passed the “12305” postal industry consumer complaint Telephone and appeal websites handled a total of 205,190 consumer complaints. 7231 complaints about postal services, accounting for 3.5% of the total number of complaints; 197,959 complaints about express services, accounting for 96.5% of the total complaints. In October, consumers were effectively appealing about the postal service