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一、前言一场完美的钢琴音乐会,必然是钢琴家精湛技艺和舞台钢琴丰富表现力的完美呈现。星光璀璨的背后,同时也有一份荣耀属于我们幕后低调的钢琴技师。本文内容基于我在“南京艺术学院-钢琴调律与管理专业”的学习心得和我在“雅马哈客户服务部”的工作经验,谈一谈“音乐会钢琴的服务流程管理”。二、音乐会钢琴的服务流程中的“5W1H”5W1H是管理工作中对目标计划分解和进行决策的思维程序,它对要解决问题的目的、对象、地点、时
First, the foreword A perfect piano concert, must be the pianist superb skills and stage piano perfect expression of rich expression. Behind the starlight, there is also a piano technician who is a part of our low-profile glory. This article is based on my experience in “Nanjing Institute of Art - Piano Tune and Management” and my work experience in “Yamaha Customer Service”, talk about “concert pianos service process management ”. Second, the concert service process of the piano “5W1H ” 5W1H management plan to decompose and make decisions on the target program of thinking, it is necessary to solve the problem of the object, location, time