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目的:构建我国针推科住院患者护理服务满意度评价指标体系,为其护理服务满意度评价提供科学的测评工具。方法:查阅文献,结合医院评审等级标准等形成专家咨询问卷,对专家进行咨询,确定针推科住院患者服务满意度评价指标体系。结果:问卷回收100%,2轮咨询专家群体的权威系数分别为0.85和0.92,第2轮专家咨询各条目的变异系数为0.07~0.21。结论:本研究构建了针推科住院患者护理服务满意度评价指标体系,为住院患者护理服务满意度评价提供了科学的测评工具。
Objective: To construct the evaluation index system of inpatient nursing service satisfaction in China, and to provide a scientific evaluation tool for nursing service satisfaction evaluation. Methods: Consultation literature, combined with hospital accreditation level standards and other forms of expert consultation questionnaire, consulting experts to determine the thrust of inpatient service satisfaction index system. Results: The questionnaire was collected 100%, the authority coefficients of two consultants were 0.85 and 0.92 respectively, and the coefficients of variation of the second consultants were 0.07-0.21. Conclusion: This study constructed the evaluation index system of nursing service satisfaction of inpatients in pediatrics, which provided a scientific evaluation tool for inpatients’ satisfaction with nursing service.