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做好建设工程服务和客户满意度调查是企业参与市场的第二次竞争,是企业形象延伸和巩固扩大市场的重要一环。自建设部颁布实施GB/T 50430—2007《工程建设施工企业质量管理规范》(以下简称GB/T 50430)以来,企业已逐步认识到工程服务和客户满意度的重要性,为进一步做好这项工作,笔者谈一点自己的心得供大家交流参考。一、增强客户满意度的重要性GB/T 19001—2008《质量管理体系要求》(以下简称GB/T19001)标准提出的八
Good construction engineering services and customer satisfaction survey is the second competition of enterprises to participate in the market, corporate image is to extend and consolidate and expand an important part of the market. Since the Ministry of Construction promulgated GB / T 50430-2007 “Code for Quality Control of Construction Construction Enterprises” (hereinafter referred to as GB / T 50430), the Company has gradually realized the importance of engineering services and customer satisfaction. In order to further improve this Work, I talk about their own experiences for your reference. First, the importance of enhancing customer satisfaction GB / T 19001-2008 “Quality Management System Requirements” (hereinafter referred to as GB / T19001) standard proposed eight