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目前,导游“灰色收入”已成为我国旅游业中争议最多的焦点之一。文章从导游合法收入低、旅行社任务派压、旅游合作企业主动提供回扣等方面阐述了导游“灰色收入”存在的原因,并从导游服务质量、旅游接待服务质量、客我信任危机和导游队伍人才流失等方面分析了导游“灰色收入”带来的危害,并从推行合理导游薪酬制度、加大对“灰色收入”源头的查处力度和导游摆正职业认识等方面提出了解决这一问题的对策。
At present, tour guides “gray income ” has become one of the most controversial issues in China’s tourism industry. This article elaborates the reasons for the existence of tour guide “gray income ” from the aspects of low legal income of tour guides, dispatching pressure from travel agencies, and kickbacks offered by tourism cooperative enterprises. From the aspects of tour guide service quality, service quality of tour reception, customer confidence crisis and tour guides Team loss of talent and other aspects of the tour guide “gray income ” brought about by the harm, and from the introduction of a reasonable tour guide pay system, increase the “gray income ” source of investigation and treatment of tour guides put forward professional knowledge put forward Countermeasures to solve this problem.