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过失管理的概念和特点过失(Mistake),就是企业员工在工作中出现的与企业目标要求不一致或相背离的行为和表现。工作过失是管理者不希望发生但又不得不面对的一个问题,如何认识过失,如何管理过失是我们企业管理者值得探讨的课题。笔者这里所定义的过失主要指工作过失。过失管理(MistakeManagement,MM),就是企业为实现其目标,对其员工在工作中有可能发生的过失行为所持的态度以及所采
The concept and characteristics of fault management Mistake is the behavior and performance of employees in the workplace inconsistent or contrary to the requirements of business goals. Job negligence is a problem managers do not want to happen but they have to face. How to understand the negligence and how to manage the fault is a topic that our business managers deserve to discuss. The author defines the fault here mainly refers to the work of negligence. Mistake Management (MM) is the attitude an organization takes toward achieving its goals and its employees' potential for negligence in their work