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I do a lot of management training each yearfor the Circle K Corporation, a nationalchain of convenience stores. Among thetopics we address in our seminars is theretention of quality employees-a realchallenge to managers when you consider thepay scale in the service industry. During thesediscussions, I ask the participants, “What has caused you to stay long enoughto become a manager?” After a while a newmanager took the question and slowly, with
I do a lot of management training each year for the Circle K Corporation, a nationalchain of convenience stores. Among thetopics we address in our seminars is theretention of quality employees-arealchallenge to managers when you consider thepay scale in the service industry. During thesediscussions, I ask the participants, “What has caused you to stay long enoughto become a manager? ” After a while a newmanager took the question and slowly, with