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目的:探讨专业心理健康服务感知风险的结构。方法 :对天津地区555名在校大学生和全国13个省区的557名社区居民进行了问卷调查。结果:探索性和验证性因素分析证实,专业心理健康服务感知风险包括四个维度,分别为心理风险、服务质量风险、功能价值风险和社会风险,其中,人们对服务质量风险和功能价值风险的感知最强。自编感知风险问卷具有良好的信度和效度。结论:对于专业心理健康服务这一特殊的服务产品,人们感知风险的多维结构体现出服务自身的特点。专业心理健康服务现阶段的发展可着重于规范服务体系和宣传功能价值。
Objective: To explore the structure of perceived risk of professional mental health services. Methods: A total of 555 undergraduates in Tianjin and 557 community residents in 13 provinces and autonomous regions in China were surveyed. Results: Exploratory and confirmatory factor analysis confirmed that the perceived risk of professional mental health services includes four dimensions, namely psychological risk, quality of service risk, functional value risk and social risk. Among them, people’s perception of service quality risk and functional value risk Most perceptive. Self-made risk perception questionnaire has good reliability and validity. Conclusion: For the special service product of professional mental health service, the multi-dimensional structure of perceived risk reflects the characteristics of the service itself. Professional mental health services at this stage of development can focus on regulating the service system and advocacy function value.