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什么是真正意义上的优质服务,对公交人来说始终是挥之不去的课题,使乘客满意,让政府放心是真正的优质服务吗?现在就让我们结合实际来探讨这一问题。一、优质服务理念的设计内涵自定义(一):优质服务就是给乘客提供安全、方便、快捷、舒适的乘车条件。这里安全是第一要素,方便快捷是集中体现,而
What is the real quality of service, the bus is always a lingering subject, so that passengers are satisfied with the government assured that the real good service? Now let us explore the issue with the reality. First, the concept of quality service design custom definition (A): Quality service is to provide passengers with safe, convenient, fast and comfortable ride conditions. Here is the first element of security, convenience is focused, and