优质服务 乐在其中

• 作 者: 张霓
• 出 处: 江苏商论
• 发表日期: 1986年04期
• 关键词: 人民商场 针织服装 和气生财 购买心理 对我说 买东西 社会主义商业 社会主义祖国 力差 工号

我是南京市人民商场针织服装柜的营业员,今年是我柜台生涯的第十个年头。十年来,我逐步学会了怎样为顾客提供优质服务。柜台有我的汗水,也有我的乐趣。提供优质服务,首先要做到针对来自不同的地区、不同的职业、不同性格的顾客,采取不同的接待方法。顾客到柜台,做到:人没到话先到,话没到眼神先到,忙中不忘

I am a salesperson at Nanjing People’s Knitwear Store. This year is the 10th year of my counter career. Over the past decade, I gradually learned how to provide customers with quality service. The counter has my sweat, but also my pleasure. To provide quality service, we must first make different reception methods for customers from different regions, different occupations and different personalities. Customers to the counter, so: first person did not arrive, then did not come to the eyes first, busy do not forget