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服务特征、组织结构与服务创新绩效的关系,是理论和实践共同关注的重要问题。基于以往研究,本文探讨了服务特征、组织结构与服务创新及其绩效的关系模型,通过相关研究表明:1服务特征对服务创新绩效有正向影响关系;2组织结构对服务创新绩效有正向影响关系。
The relationship between service characteristics, organizational structure and service innovation performance is an important issue of common concern in both theory and practice. Based on past research, the paper explores the relationship between service characteristics, organizational structure and service innovation and its performance. The relevant research shows that: 1 service characteristics have a positive impact on service innovation performance; 2 organizational structure has a positive effect on service innovation performance Affect the relationship.