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拥有高顾客忠诚度的公司不仅会安然地渡过经济危机,而且还会在危机中继续得到发展。它们的秘诀在哪里呢?我是个公认的乐观派,并且一直非常欣赏经济学家保罗·萨缪尔森的乐观主义心态。当有人问萨缪尔森一场即将到来的货币危机将对世界经济造成什么影响时,他说:“太阳明天还会照样升起,桥上明天还会川流不息。”
Companies with high customer loyalty not only weather the economic crisis safely, but also continue to develop during the crisis. Where are their secrets? I am a recognized optimist and have always admired the optimism of economist Paul Samuelson. When asked how Samuelsson’s upcoming monetary crisis will affect the world economy, he said: “The sun will still rise tomorrow, and the bridge will see steady stream tomorrow.” "