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随着时代的进步,社会经济的发展,航空运输量持续增长,行业规模不断壮大。航空业正发生着日新月异的变化。为了抢占更多的市场份额,获取更大的经济效益,各航空公司之间的竞争越来越激烈。服务是航空企业的核心和重点,服务决定航空企业的实力。优质的服务能够扩大企业的知名度,树立企业形象,为企业带来巨大的社会效益。地面服务从旅客进入候机大厅开始,
With the progress of the times and the development of society and economy, the volume of air transport has continued to grow, and the industry has grown in size. The aviation industry is changing rapidly. In order to seize more market share, access to greater economic benefits, the competition between airlines more and more intense. Service is the core and focus of aviation enterprises, service determines the strength of aviation enterprises. High-quality service can expand the visibility of enterprises, establish a corporate image, for the enterprise to bring huge social benefits. Ground service from the passenger into the waiting hall,