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2010年年底,中国联通河北省公司秦皇岛市分公司(以下简称秦皇岛市分公司)正式搭建并开始推广“沃家庭直通车”服务体系。该体系以宽带产品为主体,涵盖了包括固话、宽带+固话、宽带+固话+手机在内的“沃家庭”品牌下的全业务无条件、全方位受理方案,重点突出了中国联通“沃家庭”品牌业务的售前、售中、售后服务,形成了一整套从客户提出“沃家庭”业务需求到服务终止的服务方案,对于确立联通“沃家庭”的社会品牌、保障区域内联通宽带和3G业务的主导运营商地位起到了非常重要的作用。
By the end of 2010, Qinhuangdao Branch of China Unicom Hebei Province Company (hereinafter referred to as Qinhuangdao Branch) formally established and started to promote the service system of “Waugh family through train”. The system is based on broadband products and covers the entire business unconditional and omnibus reception scheme under the “Wo Family” brand including fixed line, broadband + fixed line, broadband + fixed line + handset, with emphasis on China Unicom “Wo family ” brand business pre-sale, sale, after-sales service, formed a set of customers from the “Wo family” business needs to terminate the service program, for the establishment of China Unicom “Wo family” Of social brands, to protect the region’s broadband and Unicom broadband services leading business status played a very important role.