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为客户提供方便快捷的车险理赔服务,提高客户满意度,是车险服务的主要内容。具体的理赔实践中,当前保险公司己开展的主要服务措施有: （一）“硬件”服务措施:（1）增加延长眼务时间,全年365天24小时全天候受理报案;（2）设立全国统一的客户服务电话,如人保公司“拨通95518,人保服务送到家。”（3）配备统一标识的专用查勘理赔车,负责查勘事故,接报案后,快速出动,及时查勘处置。
To provide convenient and quick motor insurance claims service to improve customer satisfaction, is the main content of auto insurance services. Specific claims practice, the current insurance companies have carried out the main service measures are: (A) “hardware” services: (1) to increase the extension of eye time, 365 days a year 24 hours a day to accept the report; (2) the establishment of the national Unified customer service phone, such as PICC “dial 95518, PICC service to home.” (3) with a unified identification of the special investigation car claims, responsible for the investigation of the accident, after the report, the rapid dispatch, timely investigation and disposal.